Refund and Return Policy

At Religious Universe, we aim to deliver authentic and high-quality spiritual products. If you are not satisfied with your purchase, please read our policy carefully.

1. Return Eligibility

You may request a return or replacement if:

  • The product received is damaged or defective

  • The wrong product has been delivered

  • The request is raised within 7 days of delivery

Conditions for Return:

  • Product must be unused and in original condition

  • All tags, packaging, and accessories must be intact

  • The item should not be damaged due to customer handling

  • Proof of purchase (invoice/order ID) is required

2. Non-Returnable Items

Due to the nature of spiritual and personal-use products, the following items are generally not eligible for return:

  • Used or opened products

  • Items damaged after delivery

  • Products without original packaging

  • Customized or energized products (e.g., energized rudraksha, yantra, or personalized items)

  • Products purchased during special discounts or clearance sale (unless defective)

3. Return Process

To initiate a return:

  1. Contact us within 7 days of delivery

  2. Share your order ID, reason for return, and clear images/videos

  3. Our team will review and approve the request

  4. Once approved, we will guide you with return pickup or shipping instructions

4. Refund Policy

  • Refunds are processed only after the returned product is received and inspected

  • Once approved, the refund will be initiated to the original payment method

Refund Timeline:

  • Processing time: 5–7 business days after approval

  • The actual credit time depends on your bank or payment provider

5. Replacement Policy

  • Replacement is available for damaged or incorrect products

  • Requests must be raised within 7 days of delivery

  • Replacement is subject to product availability

  • If the product is not available, a refund will be issued

6. Cancellation Policy

  • Orders can be cancelled before dispatch

  • Once shipped, cancellation is not possible

  • Refund for cancelled orders will be processed within 5–7 business days

7. Damaged or Incorrect Product

If you receive a damaged or incorrect item:

  • Inform us within 48 hours of delivery

  • Provide proper photo/video proof

  • We will arrange replacement or refund at no extra cost

8. Shipping Charges

  • Return shipping charges will be covered by us only in case of defective or incorrect product

  • In other cases, return shipping costs may be borne by the customer

9. Contact Us

For any return, refund, or exchange request, please contact us:

Religious Universe
Address: svc10/a/near industrial area,Saharanpur,uttar pradesh pin-247001
Phone: +91- 95578 33352
Email: support@religiousuniverse.in